Website Terms & Conditions
We reserve the right to change these our Website Terms & Conditions policies at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you commission us or purchase an item from this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. Please also see our Shipping and Returns page.
This Statement of Privacy applies to the entire website and governs data collection and its usage. By using this website, visitors consent to the data practices described below.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time and therefore suggest that visitors check this page occasionally to ensure they agree with any changes which have been put in place. If you do not agree to these Terms & Conditions or to any changes that may be made, visitors to the website should not continue to visit the site. By using this website, visitors are agreeing to be bound by this Policy.
How We Collect Information
We obtain information when a visitor uses this website, when they place an order, request information, join our mailing list, enter a competition or submit feedback or a testimonial.
What Type Of Information Is Collected
The personal information collected may include visitor's names, addresses, email addresses and email access information, IP addresses and information regarding website pages accessed and when that took place. If someone makes a purchase online or over the telephone, their card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
Why Information Is Collected
We hold information for operational purposes, for example processing an order, dealing with queries, reviewing past purchases. Retaining an order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to our visitors' requirements. If a visitor opts-in to receiving newsletters or email communications from us, we also use the information we collect to keep them up to date with our business.
How Long We Retain The Information Collected
We are legally required to hold some types of information to fulfil our statutory obligations. This includes personal information about our visitors which we retain for as long as is necessary as required under the GDPR or as long as is set out in any relevant contract our visitors hold with us. Visitors may check details on how long we retain information by contacting the Data Protection Officer.
How The Information We Collect Is Used
We may use our visitor's information to:
- Process orders made
- Carry out our obligations arising from any contracts entered into between website visitors and us
- Managing competition entries
- Notifying website visitors and customers of changes to our services
- Send communications visitors requested or may be interested including mailings, activity details, promotions & launches
- If visitors have opted-in to hear from carefully selected partners.
Who Has Access To Visitor's Information
We may pass visitor's information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to our visitors on our behalf (for example to deliver an order or for administrational purposes). However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep any information provided secure and not to use it for their own direct marketing purposes. We do not release website visitor's information to third parties for them to use for their own direct marketing purposes unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. When visitors use our secure online payment page, their order is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If visitors have any questions regarding secure transactions, they should contact us.
Visitors and Customer's Choices
Website visitors and customers have a choice about whether or not they wish to receive information from us. If they do not want to receive direct marketing communications from us, they can email us to request that their information is removed from our databases. Email address is: email@example.com.
How Information Can Be Accessed Or Updated
The accuracy of the information we retain is important to us. If website visitors or customers would like to amend any of their information, this can be done by emailing firstname.lastname@example.org. Visitors and customers also have the right to ask for a copy of the information we hold.
When personal information is provided to us, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. Non-sensitive details (email address etc.) are transmitted normally over the Internet and whilst this can never be guaranteed to be 100% secure, we strive to protect all personal information. We cannot however guarantee the security of any information website visitors or customers transmit to us and visitors or customers do so at their own risk. Once we receive the information we make our best effort to ensure its security on our systems. Where we have been given or where visitors or customers have chosen to use, a password that enables website visitors or customers to access certain parts of our websites, they are responsible for keeping the password confidential. Website visitors and customers are asked not to share your password with anyone.
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